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Jun 28, 2005

Third year in a row - Wolverhampton AES sign up again

DRS is pleased to announce that Wolverhampton Adult Education Service has signed up for the third year in a row to use the DRS Bureau facility to process its Learner Satisfaction Survey.

The Learner Satisfaction Survey was set up in 2001 to help Wolverhampton AES gather feedback on student experiences, identify areas for improvement and support the Self Assessment process, a requirement by the Learning & Skills Council (LSC).

Having carried out the survey itself in the first year, Wolverhampton AE found the processing and results gathering a time-consuming and costly task. It soon realised it needed help and the following year it turned to DRS for support. DRS is tasked with the job of printing 4000 questionnaires and electronically processing and recording data from the completed questionnaires.

The Survey itself contains a number of questions relating to the course attended, the teaching experience, childcare and facilities. It also features a free text area for learners to fill in their own comments. Distributed at the end of the Spring term, the completed forms are sent to the DRS Bureau for processing using TELEform, a sophisticated Intelligent Character Recognition (ICR) solution that captures, extracts, and exports large volumes of information. This technology is best suited to a project of this nature as it easily captures many styles of information from machine print or hand print, through to tick-boxes and signatures. Once processed the data is sent electronically to Wolverhampton AES for analysis.

‘Using the DRS Bureau facility has allowed us to not only process more forms but also, and more importantly, get the Survey results back within a very quick turnaround. With this information to hand we can make valuable judgements about the course and facilities much quicker’, commented Fred Davis, MIS Officer, Wolverhampton Adult Education. ‘The quality of service we have received from DRS is very good and we are pleased to be working with them again for the third year.’

Based in 4 main sites, and operating from more than 100 venues, Wolverhampton AES is a large adult education establishment that offers a wide range of programmes at all levels. With Community Learning high on its list of priorities and a large outreach programme, Wolverhampton AES is meeting the needs of individuals and communities throughout the City as confirmed by the results of the Learner Satisfaction Survey.

To see a copy of the Wolverhampton AES Learner Satisfaction Survey visit

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